Refunds & Returns

At Scape Squared, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our Returns Policy below for details on how to initiate a return.

1. Eligibility for Returns

• You may return items purchased from Scape Squared within 28 days of the purchase date.
• To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags and labels intact.

2. How to Initiate a Return

To initiate a return, please email us at scapesquared@gmail.com with your order number and a brief explanation of the reason for your return.

Our customer support team will guide you through the return process and provide you with a return authorization number (RA#) if your return is approved.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
• We recommend using a trackable shipping method and retaining proof of postage for your return.

4. Refund Process

• Once we receive your returned items and inspect them, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to be processed and reflected in your account.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return, and then place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at scapesquared@gmail.com within 7 days of receiving the order. We will arrange for a replacement or refund.

7. Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at scapesquared@gmail.com.

Scape Squared reserves the right to update or modify this Returns Policy at any time without prior notice. Please review this policy before making a purchase to ensure you are aware of our current return guidelines.

Thank you for shopping with Scape Squared! We appreciate your support.